How would you handle it if an angry customer who posts negatively about your business on your social media page? Would you delete it or give an aggressive response?

Here are a few tips on how to respond to these comments and still makimagese your business look good. Deleting a rude comment could end up causing a much bigger problem and further upset the already disgruntled customer. It is much better to be transparent and create a solution to show that your business cares about its customers. Kindly reply and ask to follow up and let them know you will take care of the issue. Other followers online will see that you have great customer service.

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